Annual Maintenance Program

Ideal offers its customers 24/7 telephone support under the Annual Maintenance Agreement.

Included Features

• Support available 24 hours a day 7 days a week
• Guaranteed average maximum response time of one hour
• Up to one hour of no-charge support time per month
• Automatic notification of, and entitlement to, all upgrades and interim releases
• Bugs encountered on all client systems will be repaired in the current standard version of IdealWare and made available to clients on maintenance via interim releases
• No charge for time installing upgrades and interim releases of IdealWare
• Reduced hourly rates for Ideal's programmers and technicians for all services not covered by this program